I finally found her

I have been flying on Air Canada as long as I have been alive. I have YET to find a SINGLE employee who was "going beyond the call of duty."

In Florida, I finally met that employee. She started her shift over 30 minutes early, and didn't even bat an eye. She was super pleasant, and very helpful.

To date, most of my exchanges with Air Canada employees are...brutal. Thank god for this one. I am almost afraid to send a letter to the company praising her work for fear that she will be ostracized in some way.